Control Tower OFR

Title: Specialist - OFR

Location: GSC BOG

Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.

Key Responsibilities:
 

·       Analyze, process instruction/requirements and manage the import/ export OFR operations for different customers.

·       Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports.

·       Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites.

·       Give support on track & trace activities and performance reporting for Shipment Management Service Line.

·       Add value to our customers through continuous improvement initiatives.

·       Cross-training within the team
 

Skills / Requirements:
 

Students/professionals in industrial engineering, international business, or related fields.

·       Minimum of 1 year in Logistics.

OFR Knowledge is a plus.

·       Good communication in English B2 (verbal and written).

·       Customer service and communication skills.

·       Teamwork and autonomy

·       Employees who have been in the organization for 12 months or in their current role

·       Employees that are not in transition projects