SWIFT Walk Up Service Technician - 2178

[Overview]
[Position: Swift Walk Up Service Technician]
[Location: Albuquerque, NM]
[Salary Range: $27.88 per hour]
[Clearance: Clearable to Q]

[KeyLogic is looking for a SWIFT Walk Up Technician. ]
[ ]
[The SWIFT Walk-Up Technician services as the first point of contact for users seeking technical assistance.

This role involves providing immediate support for hardware and software issues, troubleshooting technical problems, and ensuring a seamless user experience.

The technician will work directly with users in a walk-up service environment, addressing a variety of IT-related inquiries and issues. ]

[Responsibilities:]

[The ideal candidate enjoys working with customers, posses a strong technical background, and is comfortable with a complex ever changing IT environment.]
[- Provide friendly and efficient in-person support to users experiencing technical difficulties with hardware, software, and network connectivity.]
[- Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices.]
[- Assist with the setup, installation, and configuration of computer systems and peripherals.]
[- Maintain accurate records of support requests, resolutions, and user interactions in the IT ticketing system.]
[- Work closely with other IT team members to escalate complex issues and ensure timely resolution.]
[- Provide basic training and guidance to users on software applications and IT best practices.]
[- Assist in managing IT inventory, including tracking equipment and software licenses.]
[- Deliver exceptional customer service, ensuring a positive experience for all users.]
[- Resolve user technical issues on phones, chat, and backlog tickets as necessary.]
[- Occasionally travel to users to resolve their issues desk-side.]
[- Other duties as assigned.]

[ ]

[Qualifications]

[- Associates Degree in Computer Information Systems and 2+ years of relevant IT experience.]
[- In lieu of an Associates Degree: 5 years of relevant IT experience.

Relevant IT experience includes PC support, diagnostics, troubleshooting, and repair experience, with strong knowledge of hardware, operating systems, and network settings.]
[- Must be a US Citizen]
[- Ability to obtain and maintain a U.S.

Department of Energy Q security clearance]
[Required Skills:]
[- Demonstrate high levels of customer service & technical knowledge]
[- Possess experience with equipment & software installation & upgrades.]
[ ]
[Desired Skills]
[- Bachelors degree in managing Information Systems or other relevant areas.]
[- CompTia Certifications, such as A+ or Network+ are desired.]
[- Microsoft Certifications, such as MCSA Windows is desired.]
[WHY WORK AT ENCANTADO TECHNICAL SOLUTIONS?]
[Encantado is powered by our people.

We believe that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually.

If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado.

We offer clea...