Manager, MISE Vendor and Quality Management

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Medical Affairs Group

Job Sub Function:
Medical Writing

Job Category:
Professional

All Job Posting Locations:
Titusville, New Jersey, United States of America

Job Description:

We are searching for the best talent for our Manager, MISE Vendor and Quality Management position to be located in Titusville, New Jersey.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The role Manager, MISE Vendor and Quality Management is responsible for developing and managing the quality assurance standards for all medical inquiries including but not limited to phone calls, electronic Medical Information Requests, Chat and General Inquires processed by Medical Information Scientific Engagement (MISE).

The MISE Manager employs innovative approaches for continuous quality improvement and works closely with other managers within MISE to accomplish the quality control goals.

This role will also assist Associate Director, MISE Vendor and Quality Management to ensure quality standards are followed by MISE vendor.

You will be responsible for:



* Oversees the quality of vendor Quality Assurance team’s performance by conducting calibration of its quality reviews.


* Monitors data integrity for MISE customer database and employs innovative approaches for continuous quality improvement.


* Holds the MISE vendor accountable for Key Performance Indicators (KPIs) and service level agreements (SLAs).


* Collaborates with cross functional partners (Quality, Safety, IT CRM systems) to ensure MISE programs and procedures are designed to efficiently provide high quality scientific engagement to customers while minimizing compliance risk.


* Executes internal and external customer satisfaction surveys, analyzes results, and makes recommendations for improvements.


* Works with Business Process Leader to ensure vendor expense is maintained within pre-approved budget.


* Demonstrates initiative in recommending and implementing process improvements to increase efficiency and constantly conducting performance.improvement...