Service Express Agent

About Us

Join Our Vibrant Team at The Westin Cincinnati! Dive into a workplace that cherishes your contributions and fuels your growth! At The Westin Cincinnati, we're not just a team; we're a legacy.

With each of our associates boasting an impressive tenure, we stand proud as a pinnacle of hospitality in the HEI Hotels & Resorts family.

Our associates rave about us, and we're eager to show you why! Thrive in a work environment that rewards your dedication with top-tier compensation, enviable health and welfare benefits, and the work-life balance you've been searching for.

Your well-being is our priority, and we make sure it's well taken care of with generous vacation and sick leave policies.

Planning for the future? Our robust 401(k) plan comes with substantial company matching contributions, making your golden years shine brighter.

And that's not all - as a respected member of the world's largest hotel company, you'll unlock exclusive access to our vast array of brands with an alluring hotel discount program.

At Westin, you're not just choosing a job; you're stepping into a world of opportunities.

Ready to rise? We can't wait to welcome you!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.

Essential Duties and Responsibilities


* Promptly answer telephone calls, greet callers with a positive and clear voice.

• Listen to ascertain the correct extension.

Reading and using a moderately complex computer console, direct calls to appropriate line.

Requires sitting in a confined space for long periods of time to continuously perform essential functions.


* Transcribe complete messages and repeat information to verify accuracy.

Input and retrieve messages from the computer as requested.

Read and verbally recite exact messages for guests.


* Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest.


* Page guests and patrons using the public address system in a courteous and clear manner.


* Act as dispatcher for security, guest services and property operations associates.


* Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.


* Briefly answer basic inquiries, time, extension numbers, o...