Head of Claims Technology Business Office (CI)

JOB DESCRIPTION

The Commercial Insurance Technology Business Office Head is a senior leadership role responsible for providing strategic direction and operational oversight for the Commercial Insurance technology function.

This role encompasses managing and leading diverse functional disciplines, including finance, portfolio management, project management office (PMO), architecture governance, risk & compliance, technology controls, asset management and resiliency, procurement, and workforce management.

The Head of Business Office also collaborates closely with senior leadership to drive the division's strategic initiatives, foster effective communication, and ensure efficient operations.
This role requires a combination of strategic thinking, project management skills, and strong leadership abilities to drive the success and growth of Commercial Insurance.

Key Responsibilities:

People and Change Leader
• Lead the Business Office team and manage people processes for the Business Office team
• Lead change in Tech organization that results from strategies and plans defined by the Business Office
• Lead the workforce planning and talent management efforts.
• Review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them
• Collaborate with HR teams to recruit, develop, and retain top talent.
• Foster a culture of learning and growth, promoting employee engagement, and optimizing team productivity.
• Define technology workforce & location strategy aligned to the business and tech operating model and goals
• Partner with Governance and Transformation Offices in implementing workforce plans

Strategic Planning and Execution
• Collaborate with senior leadership in developing and executing Commercial Insurance strategic initiatives and goals.
• Assist in the formulation of long-term plans and roadmap, ensuring alignment with organizational objectives.
• Monitor progress against strategic objectives, identify bottlenecks, and provide recommendations for improvement.

Investment Planning and Portfolio & Project Management
• Oversee the investment planning and governance processes
• Manage portfolio of technology programs/projects with direct responsibility for program/project management (where applicable)
• Partner with Governance and Transformation Offices to effectively plan and track benefits of the programs
• Establish project governance mechanisms, track progress, and mitigate risks and issues.
• Collaborate with project teams to ensure effective coordination, resource allocation, and timely delivery.
• Develop and implement effective portfolio management strategies aligned with the strategic objectives of the organization.
• Oversee the project portfolio, ensuring proper resource allocation, scheduling, and timely delivery.
• Establish and maintain a strong PMO, providing guidance and support to project managers.

Financial Management:
• Oversee ...