Service Delivery Manager, Network Operations

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

We are looking for a passionate Service Delivery Manager to help us deliver and manage modern Network infrastructure across the globe ?.

As part of the TechOps Operations team, you’ll be dedicated to our Network infrastructure domain.

This is a critical aspect of our infrastructure where you’ll deliver projects and services to users and sites worldwide.

The role of Global IT Operations is vital to Elanco’s success.

If our infrastructure goes down, it has a huge impact on everyone.

But when IT runs smoothly, it empowers us to work quickly and build amazing things for Elanco and our customers.

We’ve been running a stable operations environment since Elanco’s separation from Eli Lilly & Company, navigating plenty of changes along the way.

To boost our structure and reach our ambitious goals, we’re growing the team.

We’re aiming to increase speed and reduce manual effort through automation.

We plan to use data to operate more intelligently and enable our users to self-serve using Generative AI.

The Team

The TechOps team was created following the IPO of Elanco, separating from Elanco’s previous parent company Eli Lilly & Company.

TechOps is responsible for all IT Infrastructure across the enterprise and looking to take the opportunity to think differently, build for the future and use modern technologies.

Our Vision is to enable employees to build amazing things for Elanco.

Your Responsibilities:


* Delivery and Planning
+ Owning the delivery of network infrastructure projects and improvements from start to finish.
+ Planning projects with team members
+ Hosting day to day meetings across the team (e.g.

planning meetings, stand-ups, backlog reviews, status updates, retrospectives)
+ Managing the creation, review and approval of project documentation (e.g.

charters, user stories, designs, plans, communications, release notes, testing).
+ Owning and administering all work within our project management software (currently Monday.com and ServiceNow) and sharing best practice on how we ...