Application Development Senior Advisors- Hybrid

The job profile for this position is Application Development Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna -Evernorth Services Inc.

Responsibilities-


* Act as the principal designer for our complex Interactive Voice Response (IVR) software application system and subsystems.


* Identify application development solutions, design new and modified programs and features, code new and modified programs, and document, test, implement, and provide on-going support for the applications.


* Lead an IVR development team for planning, scheduling, status reporting, production release, production support activities and coordinate with IT management and business team for successful project deliveries.


* Perform requirement analysis, feasibility study, solution design, development, unit testing, integration testing, defect analysis, load testing, production release and post-production support.


* Design, develop, an integrate self-service IVR applications.


* Design and develop accelerators or frameworks to optimize application development, quality testing, production monitoring, and grievance handling processes.

Apply contact center domain expertise to improve self-service application performance and business KPIs.


* Participate in project ceremonies such as Sprint planning, Backlog refinements, Daily standup, Sprint review, and Retrospective.

Hybrid work schedule.

Qualifications-

Requires a Bachelor's degree or foreign equivalent in Computers or Engineering plus 10 years of software development experience.

Must have experience with: software development related to Interactive Voice Response (IVR) software applications; Project Planning and Delivery; Contact Center IVR Application Development; Cloud Components such as Pivotal Cloud Foundry (PCF), Rabbit MQ, Redis, or Splunk; Genesys; Nuance; VXML; and Java

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 120,100 - 200,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure.

That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.

We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

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