Ecommerce Coordinator

Do you have experience in sales and service? Do you thrive on providing an exceptional customer experience? Are you an excellent communicator with a knack for using web-based technology? If so, then we'd like you to join our dedicated team as an eCommerce Coordinator.

About the Role:

You will:



* Support the day-to-day operations and management of web order entry tools, SupplyZone, SupplyWeb and SupplyScan.

Ensure these systems are running smoothly and troubleshoot any issues that arise.


* Act as a resource for customers using our web-based ordering systems and related technologies.

Provide set-up, training, and guidance to ensure customers are fully equipped to utilize the systems effectively.

Offer ongoing support to resolve any issues or questions.


* Assist in the creation of strategies to increase Profit Center eCommerce technology utilization as well as customer utilization of eCommerce platforms and company sales tools.


* Visit customer sites to assess needs, potential, and viability in electronic sales and service tools utilization.


* Work with customers to maintain SupplyScan consignment inventory with replenishment shipments, regular cycle counts and annual inventory.


* Help new customers through the onboarding process for web-based ordering tools, ensuring they understand the features, benefits, and best practices for using the systems.

Provide ongoing consultation and support to optimize their usage of these tools.


* Support the sales, inventory, and operations teams to ensure a seamless customer experience.

Coordinate with IT and other departments to ensure system integrations are functioning correctly and customer data is up to date.


* Track key metrics related to web order volume, system usage, and customer engagement.

Provide regular reports to management to evaluate the effectiveness of e-commerce operations and identify areas for improvement.


* Join industry associations to stay informed about market conditions, new technologies, and trends.


* Conduct all business in accordance with Company policy and procedures.


* Successfully complete required safety and compliance training programs as assigned.


* Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:



* 1 or more years of experience in sales and service.


* Extensive knowledge of products sold at profit center helpful.

Our ideal candidate will also:



* Have experience with automated supply chain technology.


* Understand computer applications related to eCommerce, mobile application, and ERP system integration.


* Have experience with social media, online content management, digital marketing, and SEO.


* Be driven to continually identify and pursue new customers and to increase market share and profitability of each account.



* Possess a strong work ethic and a high standard of integrity.


* Possess excellent p...

Hajoca Corporation Job 8213 by eQuest