Vice President, Program Manager, Chase Travel PMO

As an experienced program manager for Chase Travel product portfolios, your role is pivotal in the strategic oversight and success of complex programs.

You are responsible for aligning program goals with the overarching business strategy, ensuring that all initiatives contribute to the portfolio's success.

A key aspect of your role involves identifying and mitigating risks early to minimize their impact on program delivery.

You act as the primary contact for Product Owners and stakeholders, facilitating clear communication and alignment across various workstreams.

Coordination with other program managers and partners is essential to leverage synergies and drive success.

You oversee high-risk initiatives, closely monitoring progress to ensure the timely delivery of milestones.

Implementing best practices and fostering innovation are crucial to adapting to changing needs.

Regular updates to leadership and stakeholders are provided to maintain transparency and accountability.

By focusing on these areas, you effectively manage the portfolios and ensure successful program delivery.

You will be aligned to one or more Product Owner as their key Point of Contact, and for all workstreams required to support program work including: Chase Travel Product Quad (General Manager, Product Owner and Area Product Owners, Tech Engineers, Design and Content leads, Data and Analytic leads), Agility Leads, Product Delivery Managers, business workstream owners (Servicing, Supplier Relations, Partner, Frosch Corp, Frosch Leisure, Operations, Lodging, Marketing, Legal, Risk, Controls, Compliance, TCPA, etc.), as well as our CCB partners including, Rewards, Card and Co/Brand.

You will also be responsible for ensuring full alignment and inter-dependency management of portfolios they manage with other Chase Travel Program/ Portfolio managers' portfolios.

Job Responsibilities:


* Portfolio ownership for one or more Product portfolios ensuring full accuracy, management and alignment with Product Owner.


* Supports Product Owner with portfolio planning, demand intake and business case development


* Leads and program manages overall program from initiation to closure, ensuring alignment with Chase Travel's strategic goals and priorities.


* Facilitate discovery sessions to explore options, and gain alignment on the preferred solution.


* Outlines and maintains a comprehensive plan of delivery, taking into account any dependency or alignment needs with other project/ programs.


* Identifies and ensures timely engagement of all required resources throughout the program lifecycle.


* Partners with product, technology, design, content and data teams through Software Development Lifecycle (SDLC).

Support the team in trouble-shooting, problem-solving, and identifying tradeoffs.


* Proactively identify, document and track program status, risks and issues effecting delivery.

Develop mitigation strategies and escalate issues, as needed to ensure ti...