Transaction Manager I - 2nd Shift

As a Transactions Manager I in the Dallas Lockbox department, you will play a pivotal role in accepting traditional paper-based payments and invoices/forms from clients.

By capturing information with efficient technology services, you will transfer it to an output file for accounts receivable or back-end process updating.

Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.

Job Responsibilities:


* Lead a team of full and part-time front-line employees.


* Establish daily production goals based on productivity targets, budget, and resources.

Responsible for monitoring the team's output and managing assigned personnel to ensure all throughput goals are achieved.


* Be responsible for shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality.


* Demonstrate sound leadership judgment; escalate any personnel, facility, technology, or process concerns timely and appropriately.


* Ensure that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices.


* Communicate effectively with the team both verbally and in writing; provide strategic firm-wide communications down to individual information, and possess the ability to take complex information and break it down into simple messages, tailoring messages based on the audience.


* Track team performance and implement action plans that manage improved performance and high quality.

Required Qualifications, Capabilities, and Skills:


* Minimum 3 years' management/leadership experience.


* Advanced experience with MS Office, including Outlook, Word, Excel, Access, and PowerPoint.


* Exceptional written and verbal communication skills.


* Core leadership attributes: strong planning/organization, motivation, problem-solving/conflict resolution, analytical, team building, and interpersonal skills are essential.


* Ability to understand end-to-end process flow and consider downstream impacts when making decisions.


* Ability to lead, direct, connect with, and be accessible for staff and direct reports.


* Ability to coordinate and organize work while meeting and handling multiple deadline processes.


* Demonstrated ability to multi-task and balance numerous activities simultaneously.


* Results-oriented, not satisfied with the status quo, always looking to improve process, productivity, culture, and cost.

Work Schedule: Monday - Friday 3:30pm to 12:00am

Shift Differential: 10%

This position may require you to work non-traditional hours and/or additional hours as business needs arise.

The work schedule might be subject to change.

JPMorganChase, one of the oldest financial institutions, offers innovative financial ...