Tech Support III / Applications Support

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial & Investments Bank Payment Technology, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm


* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability


* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools


* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure


* Responds to service requests from Client facing support teams, Operations, Risk/control partners and others


* Conducts shell scripting and works with Application Support monitoring tools (Splunk, Bit Bucket, etc)


* Works closely with end users and software Engineers in resolving day to day issues and conducting daily health checks of applications and processes


* Participates in root cause calls and drives actions to resolution with a keen focus on preventing incidents

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Experience in observability and monitoring tools and techniques


* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework


* Hands on experience in Windows, .NET, and Unix Operating systems


* Programming experience in Java or Python in software development lifecyce


* Strong shell automation scripting in (Oracle, SQL Server, VBScript, Python, Java, and/or Powershell)


* Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software


* Experience in Application Support Monitoring Tools (Splunk, Bitbucket, etc.)


* Strong collaboration and communications skills in working with teams to develop meaningful relationships in achieving common goals


* Must be a U.S.

Citizen or Permanent Resident with 7+ years of U.S.

residency

Preferred qualifications, capabilities, and skills


* Experience ...