Membership Sales Manager

About Us

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people.

For over a century, our iconic resort has set the standard for luxury and service in the Bay Area.

We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues.

Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area.

Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

The Membership Sales Manager is responsible for driving membership growth, onboarding, and member engagement strategies at the Club.

This position plays a critical part in generating new member acquisition, managing leads within the sales pipeline, supporting member retention, and fostering a high-touch experience from prospect to conversion.

The Sales Manager will maintain strong relationships with both prospects and members, serve as an ambassador for the Club, and collaborate with all departments to ensure the members' experience is seamless, personalized, and value driven.

This individual should be motivated, focused, and possess strong sales expertise along with a deep appreciation for club culture, hospitality, and lifestyle-driven services.

POSITION EXPECTATIONS AND RESPONSIBILITIES:

Membership Sales & Lead Generation:


* Proactively identify and generate qualified leads through outbound prospecting, referral programs, club hosted events, hotel guest conversations, targeted campaigns, and community engagement.


* Establish and maintain a consistent pipeline of potential members using CRM tools and data-driven outreach strategies.


* Conduct personalized prospect consultations, tours, and follow-ups that highlight the unique benefits of club membership.


* Present membership packages clearly and confidently, guiding prospects through the decision-making process.


* Track and report sales performance metrics, lead sources, and conversion rates on a weekly and monthly basis.


* Collaborate with the marketing/communications team on campaigns and initiatives that drive qualified leads.


* Collaborate with local vendors, real estate agents, schools to develop leads and attract new prospects.

Member Onboarding ...