Tier 2 Cloud Support

At ARA, we strive to hire valuable colleagues with not only the right skills, but who also demonstrate our core values of passion, freedom, service and growth.

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our San Antonio, TX division of ARA has an exciting opportunity worth considering.

Not only will you solve challenging core problems, you’ll also be able to grow your career in an exciting environment that promotes teamwork and cross-training in a wide range of related disciplines.    

The successful applicant will:
1.

Diagnose and resolve access, connectivity, and authentication issues across virtual machines and shared resources using standard troubleshooting tools and methods.
2.

Provision, configure, and secure virtual machines and cloud infrastructure, applying best practices in patching, firewall configurations, encryption, logging, and automation.
3.

Manage user and system access for cloud and on-premise environments, including identity, group policies, and secure file system permissions.
4.

Monitor system health and user activity to detect potential security incidents; escalate and assist in containment as needed.
5.

Maintain accurate and detailed documentation within ticketing systems (e.g., Jira, ServiceNow), ensuring traceability and knowledge sharing.
6.

Collaborate with end users to validate system changes, while escalating complex or unresolved issues with clear analysis and logs.
7.

Balance fast-paced ticket resolution with long-term supportability through documentation, scripting, and adherence to escalation protocols.

Tier 2 Cloud Support Position Requirements: 


* U.S.

Citizen (No exceptions; green card holders are not eligible)


* Currently holds at least a DoD Secret Security clearance


* Bachelor’s degree or higher in IT, CS, or other closely related field with 2-4 years of work experience OR MS with 0-2 years of work experience


* Must be willing to participate in On Call and weekend work as needed


* Minimum 2 years of experience supporting virtual environments


* Minimum 2 years of experience supporting Windows Server or Linux-based systems


* Successfully acquire and maintain Special Access Program (SAP) access


* Successfully obtain DoD 8570 IAT Level II Certification (Security+, CCNA-Security, etc.) within 60 days of hire.


* Good oral & written communication skills


* Excel as a team player and strive to maximize team & department performance


* Willing to work on-site, daily, at our San Antonio, TX location

Tier 2 Cloud Support Position Preferences: 


* 3+ years supporting hybrid cloud environments (e.g., Azure Government, AWS GovCloud, OpenStack).


* Experience with scripting or automation tools (PowerShell, Bash, Python, Terraform).


* Prior experience working in a classified o...