Experience Design Executive Director

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

Join us to lead a talented team in creating unparalleled experiences for our diverse user base.

Job Summary
As an Experience Design Executive Director in Connected Commerce Loyalty, you will guide a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape.

Leveraging your expertise in experience design principles, you will devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy.

Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team.

As a staunch advocate for inclusive design and accessibility, you will exemplify and encourage collaboration, leading your team in creating unparalleled experiences for our diverse user base.

Job Responsibilities


* Develop and implement user experience strategies in line with business objectives, applying expertise in interaction design and information architecture.


* Lead, mentor, and inspire a team of experience designers, fostering collaboration and promoting professional development.


* Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies.


* Design methods to incorporate insights from key performance metrics, utilizing data fluency to inform decision-making.


* Build strong relationships with key stakeholders, influence decisions, and champion user-centered design principles organization-wide.

Required Qualifications, Capabilities, and Skills


* 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture.


* Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements.


* Proven leadership in guiding and mentoring diverse teams of experience designers.


* Demonstrated success in inclusive design, accessibility guidelines, and assistive technology.


* Understanding of market trends, product knowledge, and technological advancements.

Preferred Qualifications, Capabilities, and Skills


* Prior experience or understanding of credit card rewards and benefits is a plus.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible role...