Technical Consultant

OVERVIEW

Cayenta is looking for a Technical Consultant to join our dynamic Cloud and Managed Services team.

The role is to play a role in progressing our managed services and cloud strategy.

We’re seeking a consultant with a proven track record of managing ERP/CIS systems in on-premises and/or cloud environments.

Experience with database solutions, automation tools, and scripting is highly desirable.

You will play a critical role in maintaining highly available ERP/CIS systems, ensuring reliability, security, and stability.

This role will collaborate closely with other team members and departments within Cayenta to deliver robust and efficient solutions.

You will report to the Manager, Cloud & Managed Services, with a preference for candidates based in Canada.

WHAT WILL BE YOUR NEW ROLE


* Manage multiple ERP/CIS systems simultaneously as the primary or secondary consultant (on-prem and on Azure)


* Co-lead or support complex implementation projects on Azure


* Maintain highly available cloud infrastructure solutions on Azure (AKS, Linux VM, Database Services, Securing NSGs)


* Maintain Microsoft Azure virtual machines and services (SSO, Storage, key vault)


* Help ensure all Cloud infrastructure is administered with emphasis on availability, reliability, security and scalability


* Be proactive and help develop automation tools and scripts for deployment, monitoring and maintenance on Azure


* Azure Active Directory management


* Configure, maintain, monitor and administer Windows Server/Desktop Operating Systems


* Co-lead or support DR systems for Azure and on-premises customers


* Manage user permissions, SSO/password management, AD Group policy/MS Azure Policies (i.e., conditional access)


* Be part of 24x7 on-call rotation, when required


* Perform weekend activities, when required


* Ensure customer environment uptime is maintained through proactive management and maintenance of the customer environment


* Troubleshooting/ad-hoc support (issue triage/resolution, tracking via ticketing system, etc.) and regular administration tasks (product releases, patching, updates, etc.).


* Build productive, long-term relationships with customers and ensure customer satisfaction levels are maintained


* System and Database Administration (SQL Server), some Oracle


* Deliver monthly reports containing key and relevant details about the system, when required


* Create, update, and improve internal documentation and guides


* Attend daily team calls for delivery, deployment, and improvement of services


* Prepare and participate in knowledge transfer and training sessions with other team members and staff.


* Work with other members of the Managed Services team, Cayenta support, BI, and development groups to identify and resolve problems.


* Contribute to internal projects as needed

WHAT ARE WE LOOKING FOR


* A high level of initiative and energy and a c...