Inside Sales Manager

Summary

Pumps & Controls is seeking a dynamic and experienced Inside Sales Manager to oversee and support the inside sales team while driving customer engagement and revenue growth.

This role combines team leadership with hands-on sales responsibilities, making it ideal for a results-driven professional with a strong background in industrial sales and team management.

Key Responsibilities


* Lead, mentor, and manage the inside sales team to achieve individual and team sales targets.


* Serve as the primary escalation point for customer inquiries and complex sales issues.


* Develop and implement sales strategies to improve customer acquisition and retention.


* Monitor team performance, provide coaching, and conduct regular performance reviews.


* Collaborate with cross-functional teams including engineering, operations, and field sales to ensure seamless customer service.


* Oversee the preparation of quotes, proposals, and order processing.


* Maintain and optimize CRM usage across the team to ensure accurate sales tracking and reporting.


* Identify training needs and facilitate ongoing development for the inside sales team.

Requirements


* Bachelor's degree in Business, Engineering, or a related field (or equivalent experience).


* 5+ years of experience in inside sales, with at least 2 years in a leadership or supervisory role.


* Experience in industrial, manufacturing, or technical product sales preferred.


* Strong leadership, communication, and interpersonal skills.


* Proficiency in ERP (Profit 21, NetSuite, Dynamics), CRM (Salesforce), and Microsoft Office Suite.


* Ability to analyze sales data and make strategic decisions.


* Knowledge of industrial pumps and/or instruments is a plus.

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Pumps and Controls operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America.

As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, ...