Broker Program Manager

JOB DESCRIPTION

Job Summary

The agency broker program manager will be responsible for creating and executing programs designed to support our sales agents and drive company growth through brokers.

This role with work in tandem with the AVP, Broker Education and Development to drive operational improvements for the broker experience, execute on broker campaigns and supporting education, as well as creating and delivering additional broker-focused education to our salesforce.

Responsibilities


* Coordinate and implement broker education strategy and deliver broker-focused training to the salesforce.


* Facilitation of broker education programs.


* Monitor and clearly communicate the progress of monthly/quarterly initiatives to sales executives and internal stakeholders.


* Manage multiple broker-focused initiatives.


* Lead broker education program enhancement initiatives - develop project plans, collaborate with stakeholders, develop communications, and manage on-time deliverables.


* Assist with broker reporting, metrics, KPIs, etc.


* Collaborate with sales team to identify and grow opportunities within markets.


* Continually evaluate educational programs and make enhancements.


* Manage logistics and budget for all broker-focused events.

Up to 25% travel

Competencies


* Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues.

Simplifies complexity by breaking down issues into manageable parts.

Looks beyond the obvious to get at root causes.

Develops insight into problems, issues and situation.


* Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.

Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.

Takes advantage of formal and informal developmental opportunities.

Takes on challenging work assignments that lead to professional growth


* Initiative: Willingly does more than is required or expected in the job.

Meets objectives on time with minimal supervision.

Eager and willing to go the extra mile in terms of time and effort.

Is self-motivated and seizes opportunities to make a difference.


* Adaptability: Ability to re-direct personal efforts in response to changing circumstances.

Is receptive to new ideas and new ways of doing things.

Effectively prioritizes according to competing demands and shifting objectives.

Can navigate through uncertainty and knows when to change course


* Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes.

Perseveres and does not give up easily in challenging situations.

Recognizes and capitalizes on opportunities.

Takes full accountability for achieving (or failing to achieve) desired results


* Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers.

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