Regional Service Lead, Amenity Services - North America

Our Amenity Services team is dedicated to creating a welcoming atmosphere for both employees and guests, ensuring they feel comfortable and supported.

Become a part of our team to influence the future of Amenity Services management, developing solutions that improve and optimize the JPMC employee experience throughout North America.

As a Regional Service Lead for Amenity Services North America, you will work closely with Internal stakeholders and partners across our Chief Administrative Office, Employee Experience, as well as the subject matter experts running our day-to-day amenity operations to deliver a best in class experience for our employees and guests.

Drawing inspiration from the dynamic food and beverage hospitality industry, you will develop and execute operational strategies that emphasize exceptional service delivery, operational excellence, and market differentiation.

Job Responsibilities:


* Develop and implement strategic plans for amenity services within the region, ensuring collaboration with all regional leads and alignment with corporate objectives and employee needs.


* Identify opportunities for service enhancements and innovations to improve employee and customer experience.


* Oversee the day-to-day operations of amenity services, including employee dining, office coffee programs, lobby receptions, client and conference centers and other employee services.


* Ensure compliance with health, safety, and regulatory standards across all amenity services.


* Monitor and manage budgets, ensuring cost-effective delivery of services without compromising quality.


* Foster a client-centric culture, ensuring personalized and seamless service delivery.


* Promote and manage systems for collecting and analyzing employee and customer feedback to continuously improve services across the region.


* Lead, mentor, and develop a high-performing team of amenity service professionals, cultivating a culture of excellence, teamwork, and continuous improvement.


* Collaborate with external vendors to negotiate contracts, manage relationships, and ensure high-quality service delivery.


* Implement risk management strategies to ensure health, safety, and data protection.


* Establish and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of amenity services; present regular reports on service performance, employee feedback, client feedback, risk management, and improvement initiatives to senior management.

Required qualifications, capabilities, and skills:


* 10+ years of Amenity Services, or related Hospitality experience, including expert knowledge of food, beverage, and catering services.


* Experience navigating regional geographical nuances.


* Experience in service innovation, deployment processes and strategies.


* Experience managing large-scale operations and cross-functional teams, driving change within organizations, and managing stakeh...