Assistant Quality Assurance Manager

Assistant Quality Assurance Manager

Hybrid role - working from our office at One Strawberry Lane, Newcastle Upon Tyne and from home

Permanent, full time (37.5 hpw)

£30,000 to £35,000 per annum (negotiable on experience) plus great benefits including Health Cash Plan

Home, a place where you belong

Do you have a good eye for detail and a passion for process, with experience in using document management systems, business change and conducting audits to maintain high quality standards?  If so, we have the perfect role for you!  As Assistant Quality Assurance Manager, you’ll support us to maintain our ISO 9001 certification across our new build housing and other development activities, supporting statutory, regulatory and quality compliance as we build the right homes in the right places for our customers.

If you fancy working in a varied role where no two days are the same and to continue developing your own career as you grow with us, then read on…

Typical day as Assistant Quality Assurance Manager


* Ensuring our Document Management System is well maintained, including administrating our legal register, compliance, consultation and lessons learnt trackers.


* Supporting Craig, our Quality Assurance Manager to conduct regular audits for ISO 9001 (external and internal), creating reports, action plans and lessons learnt, briefing colleagues on audit outcomes.


* Regularly monitoring performance across all aspects of our Quality Management System, including investigating customer complaints or non-conformance issues relating to quality management and processes.   


* Ensuring we have well implemented quality assurance policies, processes, standards and manuals.  Including testing processes, providing training and guidance to teams to drive a culture of quality and compliance.


* Supporting change projects and working collaboratively with colleagues across Development, Asset and wider teams, bringing insights and recommendations to drive continuous improvements.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top ten Great Place to Work in the UK Employer! 

 You have


* Previous experience in maintaining ISO 9001 quality management systems, with knowledge of the key requirements of the standard. 


* Strong computer skills, with experience working within SharePoint and applications such as Power Bi, Power Apps and Microsoft Office.


* Previous experience in a quality assurance role (including document management and change management) within residential construction or housing.

You’ll bring a good knowledge across statutory and regulatory compliance for Registered Social Landlords and new build housing.


* Degree in a related subject or equivalent work-related experience in change management and quality assurance.


* An eye for detail, be a great influencer and be intuitively collaborative when wor...