Service Project Engineering Manager

COMPANY BACKGROUND

Love.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

The Service Project Engineering Manager oversees Subaru's Special Service Tool and Equipment programs, vehicle diagnostic systems, and service-related elements of the Certified Collision Program.

This role is responsible for ensuring retailers are equipped and ready to service newly launched Subaru vehicles through the development, evaluation, and implementation of essential tools and technologies.

You will work closely with Subaru Japan (SBR), third-party vendors, and industry partners to play a key role in shaping Subaru's serviceability strategy, advancing diagnostic capabilities, and supporting compliance with Right to Repair regulations.

Seeking technically experienced leaders to drive innovation, support field operations, and make a lasting impact on service quality and customer satisfaction across the Subaru network.

MAJOR RESPONSIBILITIES


* Tool and Equipment Program
+ Manages the evaluation, development, and approval of new required or suggested tools and equipment for service diagnosis and repair.
+ Manages the retailer tool and equipment service readiness assessment program.
+ Manages the retailer billing for tool and equipment purchases.
+ Leads serviceability programs for new vehicle launches.
+ Participates in the development of the serviceability of new vehicle technology.


* Subaru Diagnostic Tool
+ Serves as a stakeholder for the development and implementation of new or updated Subaru diagnostic systems with Subaru Corporation (SBR), Subaru of America (SOA), and third parties.
+ Tests, implements, and maintains Subaru diagnostic system software.


* Represents SOA in areas concerning original equipment (OE) diagnostic tools to interface with aftermarket industry groups and ensure SOA compliance with Right to Repair regulations.


* Certified Collision Program
+ Maintains responsibility for the S...