Analyst, Experience Surveys and Analytics

You will be able to work from your home location within the Central or Eastern United States.

At Fresenius Medical Care, the well-being of our patients and the experience of our employees are our top priorities.

Fresenius Medical Care recognizes the clear link between patient well-being and the experience of our employees, and by improving both in concert we achieve compounding results.

The Experience Team at Fresenius Medical Care drives improvement for our patients, employees, and physician partners by amplifying their voices through our listening program.

This program 1) measures the experiences of our patients, employees, and physician partners via surveys, focus groups, and interviews, 2) analyzes and shares experience feedback with leaders to empower them to make informed decisions, and 3) designs evidenced-based resources and programs to support leaders in driving enhancements to patient care and the employee experience.

Our Experience Team is a part of our broader Global People Analytics Team within Human Resources, a strategic organizational design decision that aligns our people-centric strategies and initiatives.

The Analyst, Experience Surveys and Analytics will execute work in the employee, patient, and physician experience space.

This individual will have a background in I/O Psychology or related field and be skilled in psychological theory, scientific research methods, survey design, advanced statistical analysis, data visualization, and advising business leaders on using the data to initiate improvements.

The Analyst, Experience Surveys and Analytics will leverage these skills to design measurement tools to collect employee, patient, and physician experience data, analyze the data to identify actionable insights, and develop and communicate critical business stories to stakeholders via data visualization.

Ultimately, this work supports programs that will drive measurable changes in attitudes and behaviors of employees, patients, and physicians, and improve the experience of these groups.

Please note that experience in healthcare is valued but not required for this role.

Responsibilities


* Support the execution of employee, patient, and physician experience work globally
Support the design and execution of employee experience survey programs such as the annual employee engagement surveys, lifecycle surveys (e.g., onboarding & exit surveys, stay interviews), pulse surveys, etc.
Support the design and execution of patient experience survey programs such as the annual patient experience survey, ICH-CAHPS survey, OAS-CAHPS survey, home therapies survey, etc.
Support the design and execution of physician experience surveys


* Serve as a Qualtrics subject matter expert.

Examples include configuring surveys, managing language translations, building distribution lists, managing user access, building results dashboards, training HRBPs and business leaders to access/leverage dashboards, troubleshooting su...