Customer Service Representative

Overview

Engine Systems, Inc is hiring an Account Representative in Rocky Mount, NC 27804

A ccount Manager/ Inside Sales/Customer Service

Responsibilities



* Generates and solicits new business for the company through contacts with previous and prospective customers with the objective of making a profit for the company.


* Sells new and rebuild parts or components, services, retrofits and upgrades in a coordinated effort between sales and other company departments.


* Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.


* Reviews customer specifications, determines customer needs, and assists staff in matching customer needs with company products and vice versa.


* Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.


* Computes price, discount, and shipping charges as required.


* Ensures customer satisfaction by maintaining a working relationship with the customer, assuring that their interest is represented within the company.


* Provides technical assistance in the resolution of parts, component rebuild, retrofit and upgrading problems.


* Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.


* Follows up on orders to ensure delivery by specified dates.


* Resolves customer complaints within limits of authority.


* Compiles statistics and prepares various reports when requested by management.


* Participates in on-call duty rotation


* Coordinates tracking of repair work for all major repairs components


* Assist in writing SDN for obsolete materials


* Travels as required to customer site or group meeting


* Other duties as assigned

Qualifications



* PC Knowledge (Windows/Excel/PowerPoint)


* Sales knowledge, (Engine Product Knowledge Preferred)


* Two-year certificate from college or technical school; minimum three to five years related experience and/or training; or equivalent combination of education and experience with mechanical equipment