VP, Retirement Benefits

Position Summary

The VP, Retirement Benefits provides oversight, leadership, and strategic direction to operations related to the administration and processing of retirement benefits for client funds, in accordance with Company guidelines, client needs, and regulatory requirements.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities


* Establishes, implements, and communicates the strategic direction of the Retirement Benefits department.


* Oversees all aspects of retirement benefits operations to ensure client needs and expectations are consistently met.


* Mentors, coaches, and trains leadership staff consistent with Company values and mission.


* Develops staff through performance management, goal setting, training, and effective employee relations to ensure superior service is consistently provided.


* Implements and monitors internal systems, policies, and procedures to ensure efficient and effective operations.

Oversees quality and quantity of work produced to ensure compliance with regulatory requirements and Plan guidelines are consistently met.


* Oversees the management of expenses and labor allocations for assigned location to ensure operations remain within budget parameters; determines and implements appropriate course correction when needed.


* Ensures compliance with regulatory requirements and timely delivery of retirement benefits in accordance with Service Level Agreements and Company guidelines.

Partners with Client Services to resolve issues on clients' accounts as needed.


* Works with the Retirement Benefits Initiatives team to oversee new client implementations and staff training


* Keeps abreast of industry changes affecting retirement benefit operations.


* Attends Board of Trustee meetings to provide retirement benefits updates as needed.


* May participate in presentations for new business or clients.


* Performs other duties as assigned.

Minimum Qualifications


* Bachelor's degree in business administration, finance, or accounting.


* Twelve years of experience working in retirement benefits.


* Seven years of experience in an operations management role.


* Thorough knowledge of defined benefit plans, defined contribution plans, 401(k) plans and benefits administration systems.


* Thorough understanding of ERISA compliance or regulatory procedures.


* Professional maturity with proven success nurturing internal and external relationships.


* Proven ability to recruit, lead and motivate a successful management team.


* Excellent verbal and written communication skills, including interpersonal skills.


* Aptitude for strategic thinking and experience executing process improvement measures.


* Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and ...