Customer Experience Representative - Bilingual

Job Description

IntelliSource is searching for a bilingual (Spanish/English) Customer Experience Representative to join our solar industry partner's team in Denver! Our partner helps people get access to solar at an affordable price with no installation required.

This is an exciting and complex job that requires excellent communication, organization skills, and data entry management.

The Customer Experience Representative is responsible for interfacing with customers, sales representatives, marketing, and development teams to handle a variety of questions.

You would learn about solar and respond to and provide assistance to our partner's customers and internal stakeholders in areas such as billing, information updates, transfers, agreement inquiries, and some administrative tasks.



* Monday-Friday schedule working remotely (training will be in-person)


* 2-3 years of related work experience


* Bilingual Spanish and English required, written and verbal

What We Offer:



* Competitive Compensation: $20/hour


* Awesome and Affordable Benefit Packages including medical, dental, vision, PTO and 401K


* Dynamic Environment: Dive into a fast-paced, ever-evolving atmosphere where every day brings new challenges and opportunities for growth.


* Fun Team Culture: Join a team that knows how to work hard and have fun doing it, all while supporting each other like family.


* Career Development: Take advantage of ongoing training and development opportunities to enhance your skills and advance your career in the exciting world of accounting.

Job Duties:

• Responsible for incoming calls and making outbound calls to resolve customer inquiries

• Friendly and professional phone etiquette

• Determines and develops approaches to administrative customer service assignments and research

• Responsible for customer service tasks which require planning and judgment

• Solves a broad range of customer service problems varying in scope and complexity

Qualified Candidates Will:

• Ability to manage heavy phone activity

• Have a desire to delight customers and go above and beyond the call of duty

• Be able to clearly articulate messages to a variety of audiences

• Can establish and maintain strong relationships

• Be able to offer alternate solutions to existing processes/procedures

• Have time management in fast paced environment

• Possess organizational skills to maximize productivity

• Produce work that is accurate and with eye for detail

• Seek to improve the job and provides solution-oriented feedback

• Demonstrate business judgment by knowing when to work independently and when to collaborate

• Can solve complex issues that are in the best interest of the customer and the company

• Positively manage stress that is typical in a customer service environment

• Write professional and friendly email communications in both Spanish and English

• Be proficient in Microsoft suite to in...