Manager, Digital Solutions Service Delivery

Description

Kenvue is currently recruiting for:

Manager, Digital Solutions Service Delivery

This position reports into the Director , Data Science & Digital Solutions and is based in Bengaluru, India.

Who We Are

At Kenvue , we realize the extraordinary power of everyday care.

Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® and BAND-AID® that you already know and love.

Science is our passion; care is our talent.

Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers.

With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day.

We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.

For more information click here.

What You Will Do

As Manager, Digital Solutions Service Delivery, you will be responsible for leading and managing the successful delivery of Digital transformation initiatives for Kenvue Operations.

In this role, you will drive the seamless delivery of digital solutions that will drive efficiency, cost savings, and operational excellence.

The role requires strong stakeholder management, service governance skills, and a deep understanding of processes and digital transformation strategies.

Key Responsibilities

• Oversee the execution and delivery of transformation workstreams within the Data Science & Digital Solutions (DS&DS) team.

• Work closely with digital product teams, PMO, and cross-functional stakeholders to ensure transformation initiatives are delivered on time and on budget, with the highest levels of quality.

• Lead a team of highly skilled cross-functional resources to deliver digital solutions in support of the Kenvue Operations Digital Transformation

• Drive service delivery governance, develop and manage service delivery frameworks, SLAs, and KPIs to measure effectiveness and efficiency.

• Ensure continuous improvement in operations by monitoring service performance and identifying areas for optimization.

• Identify and proactively mitigate risks associated with service delivery and digital transformation projects.

• Proactively identify program and technical risks, generate mitigation plans, and facilitate the closure of risks in collaboration with cross-functional teams.

• Participate in project / program governances, and act as the primary point of contact for escalations related to the DS&DS team.

• Drive process optimization and implement best practices for digital solution delivery within the Data Science & Digital Solutions team.

• Ensure all Digital Solutions are developed in compliance with internal policies and regulatory requirements (e.g., SOX, GxP, PII, etc.).

Required Qualific...