DGM - Customer Project Manager

Deputy General Manager/ Sr.

Manager- Customer Projects

About the position

We are currently seeking for young, energetic and Senior Project Manager who can handle complex projects to join Project Management team in Global ETO Business Unit, where we manufacture Medium Voltage & Low Voltage Switchgears or Equipment's.

Reporting to the Plant Project Manager Head and will be based out at Vadodara, Gujarat.

Description

The primary responsibility of the role includes (but is not limited to):

• Handle Critical & Complex customer projects/orders for strategic segments (like Data Center, MMM, Utilities segments) - This will be crucial for this position.

• Organize and plan the projects.

Monitors the project progress, quality, adherence to schedule of all projects awarded by various customer.

• Drive customer relationship and proactively communicate (executive summary, emails, call, meeting).

• Manage the FAT event and realize the FAT NPS.

• Establish key relationships with all business relevant stakeholders.

• Execute Customer project portfolio in full compliance with ETO Customer project process to ensure the project performance, on-time delivery of customer projects & customer satisfaction.

• Review technical specification and take decisions on technical comments raised by the customer.

Drive customer relationship during the project execution.

• Communicate effectively with the project team and the other departments of the plant (Internal Kick off meeting)

• Execute projects in coordination with the Supply Chain, Manufacturing, Project Engineering department and Project Buyer.

• Attends monthly review meetings to discuss issues and take decisions with respect to Progress of all Orders.

• Responsible for Customer Satisfaction and Project margin deviation during execution.

• Ensure full & effective reporting of project progress & status to management.

• Run regular Project reviews and provide best estimates of margin at completion.

Take pro-active decisions and actions to prevent negative DVC margin deviation.

• Challenge Project Buyer by setting objectives in terms of cost saving and lead time reduction.

• Business Key Performance Indicators (Sales, Profitability, Customer relationship & satisfaction, Risk & Opportunity management, Variation & Change order management)

Qualifications

Qualifications

• 08-10 years exposure of customer projects into Electrical Switchgear industry (Engineer To Order).

• Understanding of Data Center segments, Business functions and process, handled export projects, understanding of export controls, commercial & tendering process.

• Knowledge of MV (AIS/GIS/ RMU) equipment's, relays, substation automation, SCADA.

• Exposure of relevant services business mainly switchgear related, Customer handling skills, Negotiation Skills, Communication Skills, Leadership skills, Result / deadline oriented.

Criteria

• B.E Electrical Engineering, Post Graduation will be an ...