Practice Secretary

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:
Part time

Department:
South End Washington Family Med

All Locations:
1601 Washington Street

Position Summary:
The Practice Secretary plays a crucial role in supporting the delivery of services to patients and staff through a range of clerical and reception tasks.

As the first point of contact, you will utilize exceptional customer service skills to greet patients, manage walk-ins, and facilitate smooth operations within the practice.

Reporting to the Clinical Coordinator, this is a per-diem position.

Essential Duties and Responsibilities:


* Greet patients and staff in a professional, respectful manner, addressing their needs and concerns.


* Consistently provide outstanding customer service, making patients feel welcomed and valued.


* Maintain a positive attitude and use communication devices appropriately.


* Demonstrate teamwork through self-direction and self-motivation; solve problems independently or seek assistance when necessary.


* Check out patients in the computer system, enter follow-up, referral, and X-file appointments as needed.


* Review After Visit Summary instructions with patients and print additional labels when required.


* Prepare charts and perform other opening/closing procedures as needed.


* Use computer systems to schedule, cancel, and confirm appointments, request records, print information, manage X-file appointments, and communicate via email or staff messages.

Qualifications and Requirements:


* High School Diploma or GED.


* At least one year of experience in a medical office setting.


* Proficiency with personal computers in a Windows environment; medical terminology knowledge is preferred.


* Bilingual in Spanish preferred.

Pay:


* Hourly rate starts at $20.00 up to $27.00 based on experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer.

We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran sta...