Head of Retail UK & Ireland - Hermès Parfums & Beauté

Based 2/3 days per week in our London Office, the Head of Retail position is an integral role within the Perfumes & Beauty Leadership Team structure covering the UK and Ireland.

The successful candidate will be responsible for delivering the retail growth strategy across the UK & Ireland in Consultant, Non-Consultant and Hermès GB Stores.
She/he will lead by example, motivating, empowering and coaching the Retail Team and providing clear direction and development.
Acting as Brand Ambassador for Hermès Parfums through frequent store visits, providing a natural ability to inspire and engage our teams and retailers alike.
This role suits a commercially astute profile with a drive to achieve optimal results along with a genuine understanding of the luxury retail business.

Core responsibilities :

Strategic Direction :
• Work with the Managing Director and Commercial Manager to set the vision, strategy and sales target within the retail remit for each retail partner, outlining the ambitions to improve sales and profit, and inititaives needed to achieve those ambitions.
• Regularly review progress to ensure objectives are on track and set action plans as appropriate.
• Team Development & Management :
• Lead, coach and motivate the retail team to deliver great results and create a high performing retail workforce by working closely with the Regional Manager for the Midlands & North, and taking direct line management responsibility for the London/surrounding store teams.
• Develop the skills and capabilities of the team at both a group and an individual level, and build a succession plan for long term development.
• Work closely with the Commercial Manager, National Training Manager and HR on areas around recruitment, engagement, salary reviews, performance management and training and development for the retail population.

Retail Operations :
• Work closely with the Marketing and Operations team, ensuring a consistent brand image on counter and self select through retail excellence, driving retailer engagement, and cascading this information to the Regional Manager.
• Drive operational efficiency and effectiveness on counter and self select, through in store implementation, follow up and innovation.
• Ensure implementation of training guidelines throughout the retail estate
• Ensure consistently high VM standards are maintained.
Targeting, Analysis & Forecasting :
• Prepare timely, accurate and meaningful sales reporting highlighting risks and opportunities for growth
• Set up, monitor and adjust individual Retail Targets and KPI's by store, working with the Regional Sales Manager to oversee those set for his/her region.
• Manage the process of setting and reviewing HPGB overall retail sales targets with the Commercial Manager and Managing Director as well as store targets.
• Recommend, monitor and analyse animation and launch targets.
• Drive the use of Happy Retail in store to deliver business targets.

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