Admin Asst III (VA, remote)

Description & Requirements

Maximus is currently recruiting for an Administrative Assistant III to join our VA CPR (Veterans Administration, Medical-Legal, Risk Management, Clinical Peer Review program.



*This is a remote work position



*Computer equipment is provided by the program



*Must reside and work in the continental United States



*Payrate is based on working location (range posted below)

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.

- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

- Function as primary SME for VA CPR program staff, and reviewer onboarding process

- Monitor emails and incoming calls for specific onboarding requirements/assistance for both internal and external customers

- Maintain updated knowledge of onboarding process to include VA policies, directives, and request updates from VA designated staff channels via both email/telephonic communications

- Assist Reviewers with VA PIV Card office appointments and fingerprinting via telephonic contact

- Facilitate Reviewer completion and transmittal of VA required forms

- Conduct Monthly LEIE checks from Professional Services with Reviewer Roster

- Track Reviewer and Maximus Staff onboard training status and provide technical assistance via email and telephonic communication navigating multiple VA training systems:

- VA Talent Management System (TMS) - Initial/Annual

ID.me/HSRM-CV Access and VHA Training Courses

- VA System Access (CITRIX) and CAPRI/JLV/PRTS Training

- Update SharePoint Staff and Reviewer Information Page to include follow-up email/telephonic diary

- Update SharePoint CPR Onboard Tracking Page to include follow-up email/telephonic diary

- Monitor and respond to all Maximus shared email accounts for Onboarding issues

- Identify and submit Reviewer Recruitment Requests as requested by VA CPR Teammates

- Conduct initial case intake process validation for VA assigned cases

- Perform quality checks on completed reviewer case submittals

- Prepare VA CPR Program contract deliverables for Program Manager

- VA monthly staff and reviewer roster

- VA quarterly quality management report (QMR)

- VA annual inter-rater reliability report (IRR) preparation

Education, experience and skill requirements

- Associate degree with 2+ years' experience as a Senior Administrator preferred

- High School diploma or equivalent with 4+ years of experience as Senior Administrator acceptable

Minimum Requirements

- High School diploma or equivalent required with 2-4 years of experience.
- Associate degree preferred.
- May ...