Population Health Coordinator

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:
Full time

Department:
Quality

All Locations:
10 Gove Street – Taylor Building, 79 Paris Street

Position Summary:
NeighborHealth is seeking a Population Health Coordinator to join our team of nurses, social workers, community health workers, providers, and pharmacists, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families.  You will provide a critical role by successfully supporting the quality improvement, outreach, clinical operations, and population health  efforts of key strategic initiatives within our department and across the health center.


* Leads or supports clinical operations workflow development and iterative improvement as assigned


* Ability, willingness, and motivation to learn and apply population health and quality improvement principles


* Develops relationships with key stakeholders across the enterprise as needed/directed.


* Assist with implementing and monitoring workflow and/or screening fidelity as directed


* Oversees volunteers for outreach as needed/assigned


* With the help of various reports from internal and external resources (ie.

reporting workbench) assesses patient needs for outreach and makes plan on best action to take to close the gap in their care as needed or directed


* Performs and documents outreach efforts to patients following NeighborHealth protocols to connect them to care with the goal of improving their health.


* Navigates EPIC to access relevant and appropriate information according to guideline when needed


* Handles calls appropriately


* Utilizes problem solving skills


* Schedules, re-schedules and cancels appointments


* Documents clear and concise messages and routes appropriately


* Manages refill requests and encounters accurately and effectively, according to guidelines.


* Knowledgeable of My Chart and patient access workflows


* Knowledge of “red flag”/ urgent symptoms: know when immediate nurse involvement is needed.


* Provide...