Global Customer Support 3PL Warehousing Manager North America Spare Parts

At Roche you can show up as yourself, embraced for the unique qualities you bring.

Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

The Position

Summary

This third-party logistics (3PL) role is essential for the spare parts business in North America (USA, Canada, Puerto Rico, Guam) and the collaboration with the Distribution Center Spares in Mannheim (Germany).

This role is absolutely unique and requires a deep knowledge about several processes within the Roche entities (Roche Diagnostics Operations (RDO)and Roche Diagnostics Corporation RDC) etc.) and processes of the partner (FedEx).

The complexity is extremely high and requires several skills (communication, IT/SAP knowledge, networking, resilience etc.)

A seasoned professional with wide-ranging experience.

Deals with diverse and oftentimes complex issues, where analysis may require in-depth evaluation of many factors.

Exercises judgment in evaluating methods and may determine criteria for obtaining solutions.

May coordinate the activities of other employees.

Networks with senior internal and external personnel in area of expertise as well as some key contacts outside area of expertise.

Responsible for maintaining and continuously improving the warehouse performance of FedEx, the service quality and achieving quality objectives through daily actions.

Acts a Key User for Warehouse Operations US within Global Spare Parts Management.

Key Roles & Responsibilities 



* Responsible for Business Partner (FedEx and RDC) relationships and serves as primary contact for performance, technical and process issues.


* Defines and analyzes complex business processes across multiple operational areas and develops measures of process steps to ensure efficient execution.

Processes include a broad base of activities ranging from physical warehousing and logistics processes, systems processes and financial transactions.


* Develops and implements process improvement strategies with Business Partners designed to increase service levels/performance.


* Effectively translates strategies into collaborative plans with Business Partners to address day to day execution issues.


* Collaborates with the Direct Procurement Department in implementation of supplier sourcing strategies that ensures high quality transactional execution as part of the contracting process.


* Align with Manager – Transportation and Logistics on issues / improvement areas related to Business Partner day to day execution.


* Analyzes transactional activities with Business Partners and develop, compile and publish KPI’s which measure the effectiveness of these transactions.


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