Inside Sales Support Specialist

Your Job

Koch Specialty Plant Services is seeking an Inside Sales Support Specialist to join our team.

The Inside Sales Support Specialist plays a critical role in supporting the business development activities of the outside sales team.

This position is responsible for enhancing the efficiency and effectiveness of the sales process, enabling outside sales professionals to focus on client-facing activities and closing profitable opportunities.

The ideal candidate will possess strong organizational, communication, and analytical skills to ensure a seamless sales operation.

What You Will Do


* Opportunity Management



* Collaborate with outside sales team to create, maintain, and update Salesforce records to ensure accurate and up-to-date customer and opportunity information.


* Conduct follow-up calls with customers to track proposal status, Salesforce opportunities status, and gather feedback.


* Generate reports and dashboards to track sales performance and pipeline status.

Proposals, Presentations, Sales Collateral Development


* Support drafting, reviewing, and updating effective proposals tailored to customer needs and aligned with company capabilities and scope of work.


* Support development and updating of billable/reimbursable commercial elements for customer agreements.


* Prepare persuasive sales presentations to support outside sales efforts and customer meetings.


* Maintain reference lists of key projects and other project performance data for internal and external use.


* Support preparation of trade show materials, informational brochures.

Collaboration and Communication


* Collaborate with the outside sales team and estimating to align on business development strategies and priorities.


* Serve as a liaison between sales, estimating, marketing, and other departments to ensure cohesive business operations.


* Coordinate with customers and internally to obtain necessary documentation and drawings for accurate cost estimation.


* Work closely with the sales team and contract administrator to ensure purchase orders include correct commercial and legal terms.


* Ensure customer satisfaction surveys are distributed, collected, and analyzed to enhance service delivery.

Who You Are (Basic Qualifications)


* Experience in a sales support or similar role


* Experience with Salesforce or other CRM software


* Experience with Microsoft Office products (Excel, Word, PPT, Outlook, etc.) to include formatting, macros, protection, templates, etc.


* This role is not eligible for Visa sponsorship

What Will Put You Ahead


* Bachelor's degree in Business Administration, Marketing, or a related field


* Experience in heavy-industrial construction business (Turnarounds, Cap-X, Refining, Petro-Chemical, Power Generation, etc.)


* 5+ years of experience in a sales or sales support role

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