Chiller Technical Support Specialist

For this U.S.

based position, the expected compensation range is $80,600 - $120,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States.

Our salary ranges are determined by reviewing roles of similar responsibility and level.

Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, XX days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position.

The Company will accept applications on an ongoing basis until the position is filled.

About the role:

The Chiller Technical Support Specialist will be responsible for providing onsite and remote technical services in support of Mission Critical Cooling Systems focusing on the Motivair Chillers.

Main Responsibilities:



* Executes installation, startup, commissioning support, remedial and preventative maintenance services.


* Provides remote technical support to field service personnel and/or customers by assisting in fault isolation of electro-mechanical systems.


* While providing remote technical support, identifies and sources necessary parts to resolve customer issues.


* Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for repairs, Preventative Maintenance visits, delivery of installation and startup services.


* Maintains accurate customer service records and reports within the service call management system.


* Creates and maintains knowledge base/technical documentation.


* Serves as a resource to sales personnel.


* Recommends improvements to manuals, operational processes and procedures as needed.


* Contributes to training course content development and provides training to customers and field service personnel.


* Maintains knowledge of new products.


* Other duties as assigned.

Qualifications:



* EPA 608 Certification required


* Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline


* Or equivalent combination of education and at least 5 years of experience to successfully execute the role.


* Experience working in Data Center environments


* Strong professional and organizatio...