Technical Inside Sales Representative

Technical Inside Sales Representative
Location: Southern California, onsite 5 days a week
Company: Bray Sales Southern California, a division of Bray Sales, Inc.
Starting Pay: around $40.00 hour + Sales Bonus

About Bray International

Bray International is a global leader in industrial valves, actuators, and related control products, offering innovative flow control solutions worldwide.

With over 30 years of engineered excellence, Bray is recognized for its commitment to quality, integrity, and collaboration.

As a privately-owned business, Bray fosters a stable yet dynamic work environment that supports career growth, professional development, and personal success.

Position Description:

Bray Sales Southern California is seeking a driven and enthusiastic Technical Inside Sales Representative (ISR) to join our high-performing Inside Sales team.

As an ISR, you will be the primary point of contact for our customers, providing exceptional service, resolving issues, and supporting the sales process.

In this role, you will:


* Communicate directly with assigned customer accounts and internal departments via phone, email, and Bray's computer systems.


* Respond to customer inquiries, process sales orders, and update customers on order statuses.


* Collaborate with internal teams to fulfill customer requests for technical information, order updates, and expedite orders when needed.


* Troubleshoot and resolve customer issues in a timely manner, offering solutions that enhance customer satisfaction.


* Receive comprehensive training on Bray’s products, systems, and processes, ensuring you are set up for success.

Ideal Experience:

We’re looking for someone with a passion for customer service and a solid background in inside sales or customer service in an industrial setting.

The ideal candidate will have:


* 3 to 5 years of successful inside sales/customer service experience in an industrial environment (experience in valves and flow control products preferred).


* Excellent communication skills, both written and verbal, with the ability to convey technical information clearly.


* Strong computer proficiency (Excel, MS Word, and general computer literacy) in a fast-paced office environment.


* Ability to interpret technical specifications and requirements, effectively communicating them to both internal teams and customers.


* Strong organizational skills, attention to detail, and the ability to thrive in a high-energy, dynamic environment.

Qualifications:


* Permanent work authorization for the USA REQUIRED.


* Preferred: Bachelor's Degree, or equivalent relevant education or experience.


* Experience with ERP/MRP systems is a plus.


* A solid understanding of industrial manufacturing environments, particularly in valve sizing and specifying.


* Experience in industries such as wastewater management, oil & gas, or mining is preferred.


* Strong documentation and organizational sk...