Scheme Manager - Residential

Scheme Manager - Residential

Crowthorne, Berkshire

Permanent, full time (37.5 hpw)

Earn £12.60 per hour (salary £24,638 per year) and great benefits including Health Cash Plan (this role is live in and includes a property onsite on a rent-free basis)

Home, a place where you belong

This is a great job opportunity for you to join our leasehold retirement team as live in Scheme Manager.  If you want to make a difference supporting people to live independently and enjoy their well-earned retirement, then join us…  You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home. 

Typical day as a Scheme Manager


* Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.


* Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment. 


* Ensuring communal areas are clean, safe and welcoming.  Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.


* Working with partner contractors for any repairs and maintenance works required in communal living areas.  You might also support sourcing suitable local suppliers. 


* Signposting customers to relevant services to support their welfare and make a difference to their lives.


* Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for the top 10 Great Places to Work in the UK!

You bring


* A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.


* Knowledge of the health and social issues that affect older people.


* Some experience in safeguarding and carrying out risk assessments.


* Able to work collaboratively with different partners.


* Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens. 


* A self-starter approach with the ability to work much of your time alone.  You’ll be organised, bring initiative and be able to make your own decisions effectively.   

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

You’ll join Nathalie and our Southwest team, we’re super passionate about what we do! We’re really proud of our achievements for our customers.   We’re a supportive bunch and like to to collaborate where possible and work as a team.

Job details


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