Housing Manager

Housing Manager

Harrow, North London

Permanent, Full Time (37.5 hpw)

Pay circa £34,000 per annum and great benefits including Health Cash Plan

Home, a place where you belong

Join us as a Housing Manager at Home Group, in Amanda and Tim’s awesome housing team in Northwest London, covering areas across Brent, Harrow, Harringay, Enfield and Tower Hamlets.

You’ll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised.

You’ll provide first class customer service, delivering our customer promise every day!

Typical day as a Housing Manager:


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.


* You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.

This will help us to improve our local neighbourhoods.


* Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.


* Managing our voids process including liaising with local authorities.


* Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!

You bring


* A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.


* A real passion for delivering excellent customer service and a genuine desire to help your customers.


* Confidence working collaboratively with colleagues in other parts of the business and external partners


* An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers!


* The ability to use technology to navigate our systems and update customer records


* An appreciation that this is a role where you’ll spend much of your time lone working in our local estates where access to a vehicle for business use is a must.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review. 

Our team

You’ll join Amanda and Tim’s team, we’re super passionate about what we do! We are a newly formed team and we’re really proud of the work we do in our communities to help our customers sustain their tenancies.

We’re a supportive bunch and like to meet up regularly in our office in Harrow for team catch-ups and a regular office day.

Job details


* This is a hybrid ...