GSOC Monitoring Support Operator

Overview

170+ Years Strong.

Industry Leader.

Global Impact.

At Pinkerton, the mission is to protect our clients.

To do this, we provide enterprise risk management services and programs specifically designed for each client.

Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions.

Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Security Support Associate at the New Jersey-based Global Security Operations Center is responsible for monitoring and responding to a variety of technologies, including access control, security video, and alarm systems, for high-priority sites at a large Global Insurance Company.

In this role, the operator will centrally monitor and dispatch responses to various alarms as well as support day-to-day Security Operations.

Responsibilities



* Represent Pinkerton’s core values of integrity, vigilance, and excellence.


* Follow Standard Operating Procedures (SOP) to respond to alarms and effectively investigate the root causes of the alarm.


* Respond to alarms in a timely manner following the provided SOPs for various locations and incidents.


* Produce and disseminate security reports and alerts.


* Receive and respond to emergency and non-emergency calls from employees, vendors, law enforcement, on-site security officers, and automated alarm notification calls.


* Conduct CCTV video review to investigate alarms, incidents, and other safety/security events.


* Coordinate responses to incidents and alarm activations with internal and external teams.


* Provide excellent Customer Service to a wide range of clients; senior executives to external vendors.


* All other duties, as assigned.

Qualifications

High School Diploma or GED with law enforcement, military, and/or security experience.

Two (2) years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment.

Previous experience with CCTV and physical access control systems.


* Strong analytical, critical thinking, and problem-solving skills.


* Strong organization and planning skills.


* Able to work with highly confidential information.


* Excellent verbal and written communication skills.


* Serve as a positive and effective team leader.


* Able to interact effectively at all levels of an organization and across diverse cultures.


* Results orientated.


* Able to work in a fast-paced environment under multiple deadlines and competing priorities.


* Maintain confidentiality when dealing with sensitive information.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential funct...