Guest Services and Hospitality Specialist

We have been in business for 110 years and we are proud to be a subsidiary of Berkshire Hathaway.

Ben Bridge Jeweler has thirty-three store locations across the United States.

We are committed to serving our customers with quality jewelry that will be a memorable experience for generations.

Jewelry is more than just an adornment.

It is a means of expression, love, personality and history.

Its meaning only grows with time.

We don’t sell to a customer just once; we want to be their jeweler for life!

Ben Bridge Jeweler's store in Victoria Gardens is seeking a Guest Services and Hospitality Specialist to join our team!

Job Summary:

As a Guest Services and Hospitality Specialist, you will be the first point of contact for our guests, embodying the essence of our brand and ensuring an unforgettable experience from the moment they arrive.

Your role will involve welcoming guests, providing personalized assistance between the client and the sales professional, and promoting a luxurious shopping environment that aligns with our brand values.

If you can deliver an unparalleled shopping experience that embodies sophistication, elegance, and exceptional service, we are looking for you. 

Primary Duties and Responsibilities:


* Greet and welcome guests warmly upon arrival, creating a positive and inviting atmosphere.


* Provide a personalized introduction to a sales professional.


* Deliver refreshments to guests, ensuring their comfort and satisfaction during their shopping experience.


* Manage and schedule appointments for guests, ensuring a seamless experience.


* Collaborate with sales associates to ensure seamless service and communication, enhancing the overall guest experience.


* Handle guest inquiries and concerns promptly and professionally, ensuring complete satisfaction.


* Assist with administrative tasks, including CRM management, to maintain accurate guest records and enhance service delivery.


* Restock merchandise and supplies as needed, ensuring the sales floor is well-presented and fully stocked.


* Place orders for supplies and maintain inventory levels to support daily operations.


* Participate in merchandising and display installation to create visually appealing and engaging presentations that reflect the brand’s luxury standards.


* Support in organizing and coordinating special events, promotions, and other duties as assigned.


* Stay updated on industry trends and luxury goods to provide informed recommendations and insights.

 Expected Work Schedule:


* Flexibility with schedule.

Weekends/Holidays are a must


* Open to Full-Time


* Open to Part-Time with focus on Friday – Sunday work schedule


* Open to Part-Time with focus on weekday evening shifts from 4pm to close

 Education and Experience:


* Minimum of High School Diploma or equivalent


* Minimum of 2+ years of experience in customer service role

Knowledge and Skills:


* Exceptional in...