Billing Customer Service Representative

JOB DESCRIPTION

Job Responsibilities:


* Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.

for direct billed and agency billed accounts


* Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment.


* Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner


* Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller


* Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations


* Learn with a high regard for accuracy of basic knowledge of insurance principals and Chubb products.


* Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns


* Maintain established levels of productivity, service, and quality standards within a fast-paced call center.


* Works collaboratively with team members, and business partners to provide a quality experience for our agents.


* Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures.


* Responsible for cross selling products to provide best and most beneficial experience for clients.


* Work overtime as needed.


* Complete additional tasks and other projects/duties as assigned.


* Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT.

Candidate must be flexible to work during Saturday hours as scheduled on rotational basis as applicable.

QUALIFICATIONS

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.

Performance and qualifications are the only basis upon which we hire, assign, promote, comp...