Program Manager - Employment Supports (DDS)

Position: Program Manager - Employment Support (DDS)

Location: Springfield

Full Time 30+hours

SUMMARY:

The Program Manager is responsible for managing and providing short–term/long-term job readiness and placement services to a wide range of individuals with disabilities and other barriers to employment and are designed to help them enter the workforce and advance to a level that will support self- sufficiency.  The incumbent will have day to day responsibility for outreach to community based organizations for referrals and coordination of services.

Oversight responsibility includes participant management, staff supervision, implementing compliance efforts with applicable laws and regulations and providing direct service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



* Directly supervises staff and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 



* Interviews, hires, trains, and retains employees


* Plans, assigns, and directs work


* Appraises and assures employee performance

Provides direct case management and job readiness and placement services to program participants.


* Design and implement training programs.

Assure competency based training curriculum is followed.


* Develops Career Plans, ISP’s (Individual Service Plans) and status assessments


* Attends meetings referral sources.


* Maintains written documentation in ETO pertaining to case management services


* Manages DDS contracts and maintains working relationship

Oversees and coordinates intakes and referral process for vocational services. 


* Receives phone calls and other applicable correspondence from referral sources; requests and obtains necessary referral information from referral sources. 


* Schedules program tours and start dates; performs tours for referred individuals.


*  Appropriately screens participants for services based on Goodwill and funder regulations and policies.


* Determines staff assignment to case; sends letters to participants and referral sources documenting referral and start date.

Key Player with referring agencies, conducts program outreach to referral sources, and markets programs to potential referral sources and funding sources. 

Tracks and reports program performance vs.

goals. 


* Uses ETO database and other relevant data management tools to track and assure quality data entry and completed participant files.


* Runs ETO reports to track measurable outcomes, competitive and supportive job placements, and service delivery reports.

Supervises billing procedures.


* Works wit...