Customer Service Representative

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we'd like you to join our team as a Customer Service Representative.

About the Role:

You will:



* Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.


* Accurately process and fill Sales Orders generated at the sales counter.


* Attract and retain customers.


* Work with the PCM to establish revenue and margin targets.



* Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.


* Provide customers with reliable information regarding product specifications, pricing, and availability.


* Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.


* Ensure security and control is upheld at this primary point of customer contact.


* Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.



* Process cash sale returns and refund paperwork in accordance with Company policy and procedure.


* Inform supervisor of inventory levels or stock depletions that could impact customer service levels.


* Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.



* Successfully complete required safety and compliance training programs as assigned.


* Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:



* 1+ years' experience in customer service or counter sales; contractor sales preferred.



* Knowledge of products sold in the Profit Center


* Valid driver's license

Our ideal candidate will also:



* Demonstrate outstanding customer service, verbal communication, and generous listening skills.



* Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.


* Be able to build and maintain a positive working relationship with customers, vendors and co-workers.


* Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.


* Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.


* Be able to learn to operate warehouse material-handling equipment.



* Be able to learn to operate and demonstrate hand tools.


* Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.


* Be able to learn and operate the computer related systems used to process orders.


* Read, write, speak, and understand English.

Hajoca Corporation Job 7979 by eQuest