Customer Development Manager - Amazon

Description

What we do

At Kenvue , we realize the extraordinary power of everyday care.

Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA®, AVEENO®, LISTERINE®, JOHNSON'S® and BAND-AID® that you already know and love.

Science is our passion; care is our talent.

Who we are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.

We are passionate about insights, innovation and committed to delivering the best products to our customers.

With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day.

We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.

For more information, click here .

Role reports to: Pureplay Ecommerce Business Unit Head

Location: High Wycombe, UK

Travel %: 10%

What you will do

This position is based at our High Wycombe office (hybrid working policy).

Kenvue have announced a planned move of offices to Reading, Berkshire in Q1 of 2026.

Please note that this role will move locations along with this office move.

Kenvue are seeking a motivated and driven high-performing individual to join our growing UK eCommerce team as eCommerce Customer Development Manager for Amazon.

Reporting into the Business Unit Head, the primary objective of the eCommerce CDM role is to support delivery of customer revenue targets by driving increased eCommerce sales and winning share across all categories Kenvue play in.

You will lead the execution of customer sales and marketing programs and have ownership of the customer relationships.

This will include influencing & executing shopper strategies, driving assortment, pricing, operational set-up as well as leading customer negotiations and annual business plans.
Key accountabilities

• Internally & externally, the day-to-day lead and owner for your business with responsibilities including:

o Full accurate forecasting and P&L ownership for Amazon , delivering on specified business targets (sales, spend and profit targets - INS, TCI, NTS, Net GP)

o Partner with squads, digital teams and commercial strategy teams to identify and execute eCommerce opportunities, keeping the business informed of any progress/challenges and subsequent help needed

o Ensure we have an 'outside in' lens on the business looking at competitor activities in the eCommerce channel and in your account.

Analyse channel performance, and create plans to optimize top and bottom-line

o Unlocking growth through Amazon retail levers with critical experience in pulling AVN levers to drive ROI and market share out performance

o Support eCommerce customer service teams and supply chain to ensure processes are operating efficiently

o Follow standard methodologies to improve presence on eCommerce websites: actively imple...