Claims Trainer

JOB DESCRIPTION

Combined Insurance, a Chubb Company, is seeking a Claims Corporate Trainer to join our fast-paced, high energy, and growing company.

For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most.

Come build your career here, along with other positive, hard-working, talented professionals-just like you!

The Claims Corporate Trainer is responsible for preparing and facilitating training sessions for Combined Insurance's Claims staff in both classroom and live virtual settings.

Facilitation includes technical demonstrations, product line explanations, and business process training.

Audience includes both new employees to the company as well as existing staff.

A successful trainer continuously maximizes their student's effectiveness by utilizing a variety of best practices, techniques, and educational concepts.

Maintaining a high energy level and positive morale is essential.

A successful trainer also exhibits a healthy "curiosity" when it comes to both the subject matter being delivered and experimenting with new training delivery approaches involving the latest technology.

Major duties:


* Prepares and facilitates face-to-face and live virtual training for new hires and existing Claims Adjudication staff tailored to adult learners.


* Ensures training builds skills in Combined/Chubb systems, processes, and product lines to prepare employees for client service.


* Delivers multi-week new-hire programs, and ongoing Adjuster refresher training, supporting complex student questions requiring deep SME experience.


* Identifies gaps in new hire training content and delivery, seeking ongoing feedback from participants, peers, and management.


* Assesses new hires' readiness to handle claims and addresses any knowledge or skill deficiencies.


* Collaborates with L&D staff to evaluate and update training content for new hires.


* Acts as a Claims handling SME in program and curriculum development, particularly for new hire programs.

Develops content as needed.


* Assists in creating resources for frontline staff and new hires, such as standard operating procedures and job aids, ensuring they are updated and posted in the Claims SharePoint Knowledge Repository.


* Communicates with claims management about trends and training recommendations for best practices.


* Develops and administers assessment tools to monitor participant progress and tracks results for leadership, monitoring performance trends to identify skill gaps and ensure training objectives are met.


* Maintains communication with leadership, providing input on training procedures and performing basic administrative tasks like managing attendance and training records.

SKILLS/EXPERIENCE (Preferred):


* 3-5 years of claims adjudication experience, Accident & Health (A&H) preferred.


* Experience with a va...