Air Import Manager

Job Title: Air Import Manager

Job Location: Chicago, Illinois 

DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.  We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.  

 
Overall job purpose: 



* Manages and drives performance of a team of Import Specialists (Agents and Supervisors)


* Processes, handles, distributes all required documents in the receiving area


* Ensures customer and operations requirements are met and takes corrective actions in case of deviations from customer requirements


* Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures


* Acts as subject matter expert for AFR Operations questions


* Interacts with Customer Service, Operations, Product, and Global Service Centers, if required

Main tasks & key responsibilities:


* Organizes, splits and plans day-to-day work of Import Operations Specialists


* Supervises Transactional Operations in the receiving area (delivery arrangement, planning and follow-up of shipment in the receiving area)


* Arranges delivery


* Ensures handling of required Import documents according to regulations and internal procedures


* Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents


* Supports Customer Service in the incident and exception management resolution


* Creates, builds and maintains excellent relationships with key suppliers both internal and external


* Continuously monitors supplier performance and develops improvement plan when required


* Identifies training needs and opportunities to develop a highly skilled functional department


* Creates, builds and maintains relationships with other internal functions (e.g.

Capacity


* Acts  as subject matter expert for ad hoc operational questions with regards to  accounts which are being serviced


* Ensures that proper implementation of customer has been conducted before Operations is starting regular business service


* Interacts with Customer Service, Operations, Product, and Global Service Centers, if required


* Drives Continuous Improvement in Process Flows for AI as well as with the Warehouse and Dispatch work streams.

Qualifications:



* Extensive knowledge of AFR Import Operations


* High Level Leadership Skills (communication, motivation and interpersonal


* skills)


* Demonstrates strong communication capabilities


* Easily capable of making well informed decisions


* BS/BA degree


* 8+ years Freight Forwarding experience


* 5+ years of supervisory or management experience.

Pay Range $105.683.00 - $140.910.00 + (Based on Experience)

Benefits (All...