Technical Support Specialist

At Amazing Charts, we empower independent medical practices with user-friendly, cost-effective Electronic Health Record (EHR) solutions.

We're seeking a Technical Support Specialist who is passionate about technology and service excellence to join our dynamic support team.

Why This Role Matters:
As a frontline representative of Amazing Charts, you’ll be the go-to expert helping healthcare professionals resolve software-related issues, navigate features, and get the most out of our platform.

Your work ensures clinicians can focus on what truly matters—delivering quality patient care.

What You’ll Be Doing:



* Deliver prompt, knowledgeable support via phone, email, and chat for EHR users.


* Troubleshoot technical issues using remote access tools and guide users step-by-step.


* Assist with product setup, software implementation, and data migration.


* Maintain detailed and accurate documentation of all support interactions.


* Collaborate with interface vendors and internal teams to resolve interoperability concerns.


* Escalate unresolved or complex issues appropriately to ensure timely resolution.


* Stay updated on product enhancements and proactively support users during new feature rollouts.

What You Bring:



* Excellent communication skills and a customer-centric attitude.


* Proven ability to prioritize tasks in a fast-paced, remote work environment.


* Basic understanding of Microsoft Windows, file systems, and remote tools.


* Familiarity with medical software, Microsoft Dynamics, or SQL is a plus (but not required).


* Strong attention to detail and a knack for solving problems.

Why Join:



* Flexible remote work setup and supportive team culture.


* Opportunity to contribute to meaningful work in the healthcare tech space.


* Competitive compensation with comprehensive benefits and paid time off.


* A company rooted in clinical understanding—founded by a physician, built for practices.

About Us:
Amazing Charts, a Harris Healthcare company, was founded in 2001 with a mission to simplify EHR for independent practices.

We’ve earned a reputation for providing intuitive, affordable solutions backed by exceptional customer service.

Join us in transforming the way healthcare works—one provider at a time.

Apply today and help us support the heroes in healthcare.