Field Service Technician - Cooling Power

Great people make Schneider Electric a great company.

Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments.

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work.

Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).

This Field Service Representative position will be within our U.S.

Services business, specifically our Cooling Power team.

Our Cooling Power team focuses on servicing critical commercial, industrial and data center equipment.

We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion) / MGE / Schneider Electric equipment.

As a Field Service Representative, a typical day for you might include:


* Installing, configuring, calibrating, and repairing technical products and systems at customer field locations


* Pre-site, startup, repair, preventive maintenance, and field modification of equipment


* Problem solving with customers, electricians, sales partners, technical support, District Service


* Completion of field service reports, expense reports, preventive maintenance, and startup data sheets


* Manager and/or Regional Service Director to resolve complex escalated issues


* Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:


* Travel throughout the region for local customer support or even countrywide travel (15-20% overnight potential)


* Assist the Field Project Manager on larger system startups


* Act on behalf of the District Service Manager to resolve operational issues as required

Job Function
The Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations including:



* Performing a variety of maintenance and technical support on installed products and equipment


* Troubleshooting, diagnosing, and resolving malfunctions


* Determining when products should be upgraded or replaced


* May provide onsite training for customer support personnel


* Work with Schneider Electric UPS systems and cooling systems would be preferred


* Provide excellent customer service and support


* Provides assistance and training to lower-level employees.


* Problems typically are not routine and require analysis to understand


* Works under limited supervision for routine situations

What qualifications will make you successful?


* 2+ year...