Fleet Services Support Representative

Why Join Altec?

We are looking for a detail-oriented and proactive Fleet Services Support Representative to join our team at Altec Fleet Services, in St.

Joseph, MO.

Altec Fleet Services is a growing business group that assists our customers with their fleet management needs.

This includes extended warranty, prepaid maintenance contracts, unit telematics and chassis telematics.

The preference is for this position is to work out of St.

Joseph, MO.

Basic Qualifications, Experience, and Skills Required

High School Diploma or GED and five years of experience in an industry-specific field may be considered (e.g., Customer Service with manufactured products or product services)

OR

Bachelor's Degree (preferred) and two years of experience in an industry-specific field may be considered (e.g., Customer Service with manufactured products or product services)



* Ability to multi-task and analyze priorities against changing deadlines


* Experience in providing high levels of customer support


* PC skills using spreadsheets, word processing and other office management applications


* Strong typing, data entry skills required


* Experience with Excel and Oracle is strongly preferred

The successful candidate will have excellent written and verbal communication skills and be able to work with team members and to work with minimal supervision.

This position requires effective relationships with outside and inside contacts to carry out company policy and programs.

Major Responsibilities


* Coordinate and manage the billing process for all customers.

Must provide timely and accurate invoicing, record-keeping and communication with customers regarding billing inquiries.


* Manage customer requirements related to digital products or subscription services, ensuring proper documentation and billing procedures are followed.


* Oversee and manage purchase orders with suppliers, ensuring that the products and services needed for our customers' fleet operations are delivered on time.


* Maintain and update customer contracts, ensuring that all terms and billing information are accurately captured and adhered to.


* Support customer products like full-service leases and chassis telematics with strong analytical skills and administrative support.

Overall support through customer service, problem solving and reporting.


* Overall office support for the Fleet Services team.

Customer first • Enjoyment of work • Family • Financial stability • Integrity • People are our greatest strength • Quality • Spiritual development • Teamwork

Altec Industries, Inc.

and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protec...