Parts & Service Supervisor

How You Will Make an Impact

The Parts & Service Supervisor will coordinate and oversee the Order Fulfillment process of Parts, Service and Accessories.

This will include quoting customers, entering Sales orders, sourcing the required parts, scheduling the required resources to complete the order and final invoicing.

Ensure that customer orders, inquiries, and follow-up are performed in a timely and efficient manner to the customer's total satisfaction.

Work with Managers and inside sales staff to grow the Parts & Service business in a profitable manner.

The Nuts and Bolts


* Work closely with relevant sales and branch level employees to grow the Parts & Service business in the local market by solving customer's problems quickly and efficiently


* Respond promptly providing quotes, customer support, invoices, order changes and managing customer complaints


* Oversee timely fulfilment


* Follow up on Purchase Orders with vendors, ensure parts are received and issued accurately and in a timely manner


* Track shipments, file claims and process returned goods


* Prepare paperwork for freight pickup through Reading's transportation company


* Recommend major purchases for quick turn inventory items in accordance with company policy as it relates to the Parts & Service department


* Establish and maintain MRP, review safety stocks, review MRP daily, purchase parts as needed


* Maintain type of products on display, quantity, quality and appearance of the display area


* Responsible for credits and payments, as well all necessary related administration


* Comply with all company and OSHA safety regulations


* Assist with the annual physical inventory for Parts & Service Departments


* Maintain cycle count accuracy reports



* Hire, supervise and develop respective branch staff, with support of Sr.

Management Team


* Promote the well-being and safety of Parts and Service employees including knowledge of all regulatory requirements


* Develop and recommend initiatives to improve Branches and overall Company results as it relates to the overall services provided


* Produce, review and/or approve bids, quotes, sales orders and recommend major purchases in accordance with company policy as it relates to the Parts & Service department


* Report Branch results in weekly, monthly and quarterly performance reports and forecasts as required

Required Credentials


* Three to five years of experience working within the Heavy-Duty Equipment industry


* Three to five years of experience customer sales/service experience in a similar environment


* Strong marketing background and understanding of all types of sales efforts


* Detailed understanding of costing, inventory system and product knowledge


* Strong technical background and understanding of all types of related parts activities, detailed planning of workloads, inventory and people


* Self-starter and team playe...