Customer Service Representative - Accredo - Remote

Location: Remote Opportunity - Must live in Arizona, Florida, Indiana, Georgia, Pennsylvania, Texas, or Utah.

Summary: Are you passionate about assisting others and thriving in a dynamic virtual environment? Join our team at Accredo by Evernorth, a leading specialty pharmacy serving patients with complex health conditions.

As a Call Center Customer Service Associate Representative, you'll be crucial in delivering exceptional patient care and support while representing Accredo with professionalism and empathy.

Key Responsibilities:


* Assist patients and prescribers through inbound phone calls in a high-volume contact center environment.


* Handle various inquiries, including scheduling medication orders, order status updates, explaining patient benefits, resolving complex account issues, de-escalating concerns, and billing inquiries within standard operating procedures.


* Maintain confidentiality and follow practice standards.


* Virtually participate on camera in an extensive paid 9-week training to ensure proficiency in Accredo systems and procedures.

In-class call-taking and assessment pass rates are required.


* Engagement in continuous learning and feedback on monthly performance.


* Adhere to scheduled work hours and meet required monthly performance metrics.

Role Summary: Our Customer Service Associate Representatives are integral to our mission of servicing patients through medication scheduling and problem-solving.

With a focus on empathy and attention to detail, you'll anticipate patient needs and provide solutions proactively.

This role requires a commitment to excellence in customer service and the ability to thrive in a fast-paced virtual environment.

Qualifications:


* High School Diploma or equivalent required.


* 1+ years of customer service experience.


* Ability to excel in a high-volume call center environment.


* Flexibility with a changing environment of call types, processes, and procedures.


* Strong problem-solving skills with the ability to analyze situations, identify solutions, and take appropriate action in real-time.


* Strong communication skills, both written and verbal.


* Organized with excellent time-management abilities.


* Customer-oriented with the capacity to adapt to various patient perspectives.


* Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.


* Must be available to work within Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST.


* Reliable internet connectivity and a dedicated workspace free of distractions required.


* Must attend 100% of training and work your schedule the first 90 days of employment.

Join Our Team: Embark on a rewarding career with Accredo by Evernorth, where your dedication to exceptional customer service will make a difference in patients' lives.

We offer comprehensive training, career development opportunities,...