Learning/Dev Admin Coord & Trainer

This Learning/Dev Admin Coord & Trainer is responsible for Learning and Development customer service.

It supports team members to stay within compliance with their training as it administers the Learning Management System, and all records contained within the system.

This position additionally supports the department to provide a centralized onboarding process for new hires as it promotes agency mission and enhances the outcomes of persons centered supports conducting team member training.

Education/Experience:


* Associate degree required.


* Bachelor’s degree preferred.


* 2 years of administrative experience required, preferably in HR.


* 1 years of training experience preferred; human services preferred


* Certification to Train preferred: Mandt, CPR/ First Aid, Mandatory Abuse training, Professionalism

Required Skills/Abilities:


* Detail-oriented with strong organizational and time management skills.


* Problem-solving skills and the ability to multi-task with a results-oriented mindset.


* Strong systems skills required (EXCEL, WORD, HRIS).


* Strong interpersonal, oral, and written communication skills.


* Strong interpersonal and customer service skills.

Duties/Responsibilities:

Administrative:


* Promote Penn-Mar’s culture focusing on the connection to the agency mission and person-centered service delivery.


* Perform customer service - open, review, clarify, research, resolve, and respond to incoming requests.


* Administer the Learning Management System (LMS) and all records contained within the system.


* Ensure team member training transcripts are maintained.


* Support operation team members and external entities to pull reports of those records, as necessary.


* Administer training documentation into appropriate systems (DocStar, Office 365)


* Ensure team member certifications are maintained.


* Support operation team members and external entities to pull certifications records, as necessary.


* Track of Annual/ Biannual Training.


* Tracking, documenting, and reporting on status.


* Communicate with operations leadership to keep team members within compliance.


* Support with onboarding new hire orientation and execution.


* Input L&D Training calendar into LMS system and L&D Outlook Training Room Reservation Calendar.


* Support Operation team members with navigating room reservations in the training rooms.


* Administer for partner platforms (OFL).


* Support operation team members and external entities to pull reports of those records, as necessary.

Trainer:


* Deliver agency orientation program for new hires.


* Deliver state-mandated training and elective training including but not limited to:
+ Mandt
+ CPR/ First Aid/ AED
+ Mandatory abuse training
+ Professionalism
+ Other trainings TBD

Other duties as assigned

Physical Requirements:

The position ...